28th
May
2007
I had meant to make this a little series about my dealings with Microsoft to get my Xbox 360 repaired, but the last two weeks have been so busy I haven’t had time to blog about it. Anyway, here’s the gist of what has happened so far :
Firstly, see Part 1 for details of what went wrong with my Xbox in the first place…
After I realised it was still under warranty I phoned up Microsoft service Australia that Monday 14th May. The service guy, who had an American (? Fillipino) accent was very helpful and promptly emailed me out some shipping instructions with a reply paid address to send the Xbox back to. Later that day I also received another email from Microsoft with the cryptic comment :
謝謝您連絡 Xbox 客戶服務中心。我們已收到您的維修要求。一旦我們開始處理您的要求，會即刻以電子郵件通知您！
注意：此為不受監督的電子郵件地址
Now that was a bit strange but otherwise my Microsoft dealings to this point were pretty smooth. No long waiting on-hold, and a very helpful guy on the other end of the phone. The next challenge was to find a box to fit my Xbox 360 console into. Reading on some web forums it seems that Microsoft’s US service department actually send customers a box out in which to send their Xbox back in. Unfortunately their Aussie counterparts don’t do the same thing. They were very explicit that I was not to send it back using the original box, so I had to go hunting for an appropriate sized box. As I was so busy this took me several days. I couldn’t find any at home or work - none of my large collection of Amazon boxes were the right size. Eventually I found a “gift box” at the post office that was a near perfect fit, for about $5, complete with nice coloured lines. I did take a picture of it for this blog post but it’s on my PC at home and a photo of a coloured box is not the most exciting thing in the world so you’ll just have to imagine it.
Anyway, I finally posted in on Friday 18th of May. Didn’t hear a thing until the 25th, when I got an email saying they have recieved it (complete with cryptic message like the one above) and then today I got another email (and another weird message) saying they had shipped it back and I should receive it in 2-5 days. They also provided me with a shipping tracking number but no link for tracking it. I did, however, like this line from the email “Thank you for your patience and get ready to get back into the action!”
So in general, Microsoft have done reasonably well so far. I will let you know when I get the console back and most importantly, how well it works…
Categories : Games, Personal, Technology |
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