Taking on Microsoft Part 3
Categories : Games, Personal, Technology |
As I discussed in a couple of previous posts, I recently had to send my Xbox 360 console in to Microsoft to get repaired under warranty due to a disastrous crash. So far my dealings with them have been relatively smooth and pain free.
Well I’m pleased to report what is hopefully the conclusion to the saga. On Friday the Xbox was delivered, 5 days after we received the email saying it had been dispatched. It came in a box well wrapped with foam holders, and a letter and feedback survey. Also, pleasingly, they included a card with a code for a free 1 month’s subscription to Xbox Live, which if nothing else makes up for the time I lost while the Xbox was away being repaired.
But most importantly, did it work? So far I’m pleased with the performance. When I plugged it in, the Xbox worked right away, all the old settings were retrieved from the hard drive and we haven’t had a game freeze or hang so far. Also, Windows Media Center performance is much better and smoother than it was before so it seems like the fix has made a real difference. The only thing that seems slightly unusual is that the power button doesn’t seem as physically responsive as it was previously, and also one of the wireless controllers is not connectin, but I think that’s just because it needs new batteries.
So overall, I’ll give Microsoft full marks. Smooth, painless and relatively quick service. Thus far at least, I am a satisfied customer.
